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Fulfillment Policies
Refund Policy
Partial refunds will be provided for services not yet received.
Tutoring & Consulting: 5% cancellation fee applied to all services purchased.
On-campus School Classes: $50 cancellation fee.
Practice tests: No refunds provided.
Delivery Policy
Tutoring & Consulting: Services will be scheduled with customers after payment has been received.
Practice Tests: Practice Tests will be available online to be taken unlimited times for 3 months after purchase date.
Return Policy
No returns accepted.
Cancellation Policy
To ensure fairness and respect for both the tutor's time and other students' opportunities, the following cancellation policy applies:
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​Cancellations must be made at least 24 hours in advance of the scheduled session time.
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Cancellations made within 24 hours of the session will result in the loss of that tutoring session (i.e., it will be counted as used).
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​Emergency exceptions will be considered on a case-by-case basis. Please communicate as soon as possible if an emergency arises.
Thank you for understanding and helping maintain a respectful and professional learning environment.
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